Cancellations & Refunds

Cancelling a booking

• You can cancel in the app until your bags are picked up or checked in at the store.
• Free within 5 minutes of booking, and any time before a partner has accepted the job.
• After a partner has accepted and is on the way, a fee of 20% of the booking total is kept (never more than what you paid online); the rest is refunded.
• Once your bags are with a partner or the store, cancellation isn’t possible in the app — contact support.

When we cancel

If no partner accepts your pickup within 30 minutes, or we have to cancel for any other reason, you get a full refund.

Refund timing

Refunds go back to the original payment method. They are started immediately; banks usually take 5–7 working days to show them. Cash paid at a store is refunded by the store.

Late collection fees

Late fees are for time already used and aren’t refundable, unless the delay was caused by the store or a partner — write to us and we’ll refund it.

Problems

If a refund hasn’t arrived after 7 working days, email garvit.haran2801@gmail.com with your booking ID.